Terms and conditions
Training & events

General terms and conditions

  • Your booking is confirmed once registration is completed and payment has been received (unless otherwise agreed).

  • Places are allocated on a first-come, first-served basis.

  • All prices are in New Zealand Dollars (NZD) and include GST unless otherwise stated.

  • Payment must be received before the event start date unless an invoice arrangement has been approved.

  • VisAble reserves the right to amend event content, speakers, facilitators, venue, delivery method, or schedule where necessary.

  • Participants must not record, copy, distribute, or share event content without written permission from VisAble.

  • We are committed to making our events as accessible and inclusive as possible, please advise us of any accessibility requirements during registration or by contacting us before the event.

  • Participants are expected to behave respectfully towards facilitators, speakers, staff, and other attendees. 

  • Harassment, discrimination, bullying, or disruptive behaviour will not be tolerated. VisAble reserves the right to remove participants from an event without refund if behaviour is inappropriate. VisAble reserves the right to refuse or cancel a registration where attendance may adversely affect the safety, wellbeing, or learning experience of participants.

  • Training materials, workbooks, presentations, recordings, and resources remain the intellectual property of VisAble unless otherwise stated.

  • Materials are provided for personal or organisational use only and must not be reproduced, distributed, or sold without written permission.

  • Personal information collected during registration will be used for event administration, communication, and evaluation purposes. Information will be held confidentially in accordance with the Privacy Act 2020 and VisAble's Privacy Policy.

  • VisAble will not be liable for any delay, cancellation, or disruption caused by circumstances beyond our reasonable control, including natural disasters, pandemics, internet outages, venue closures, industrial action, or government restrictions.

Cancellation policy

  • Cancellations received 30+ days before the event start date - full refund

  • Cancellations received 14–29 days before the event - partial refund (50%)

  • Cancellations received less than 14 days before the event - no refund (except in exceptional circumstances approved by VisAble)

  • There is a $30 processing fee for all refunds (this does not apply if VisAble cancels an event). If you require a refund, please cancel your booking using the online booking system then email info@visable.co.nz

  • If VisAble cancels an event, registrants will receive a full refund of any registration fees paid. VisAble is not liable for any costs incurred by attendees (such as travel, accommodation etc).

Additional terms for online events

  • Participants are responsible for ensuring they have suitable internet access, equipment, and software required to participate.

  • Refunds will not be provided if a participant is unable to access the event due to their own technical issues.

  • Online sessions may be recorded for quality assurance, training, participant access, or future educational purposes. Participants will be advised if a session is being recorded.

Additional terms for in-person events

  • Attendees must follow any health and safety instructions provided by the organiser or venue.

  • Attendees are responsible for disclosing any accessibility, dietary, or support requirements before the event where required.

  • If venue details change due to circumstances outside of our control,  participants will be notified as soon as practicable.

  • Photographs or video may be taken during events for promotional and reporting purposes, participants who do not wish to be photographed should advise the organiser prior to the event.