Inclusiveness: actions and considerations

SAFEGUARDING FOUNDATIONS

Accessibility and inclusiveness are core principles in effective safeguarding / whakahaumarutia.

They work together to reduce harm, increase trust, and uphold dignity for disabled people engaging with your services.
They enable better outcomes.

This section focuses on inclusiveness, and what this means for you, as a service provider.

Accessibility and Inclusiveness: Guidance for Safeguarding Providers in Aotearoa New Zealand

How Accessibility and Inclusiveness differ (and connect)

Accessibility focuses on removing barriers to accessing buildings, services, information and systems.
Inclusiveness focuses on people’s experience, ensuring they feel valued, respected and encouraged to engage and participate.

A service can be accessible without being inclusive, so both are required.

Inclusiveness goes beyond removing barriers.

It’s about developing and providing services

that make people feel like they’re valued and they belong.

What does that mean in practice for safeguarding providers in Aotearoa New Zealand?

What is inclusiveness?

Inclusiveness means actively creating an environment where disabled people are:

welcomed
respected
listened to
valued
able to participate equally.

What safeguarding providers can do to enable inclusiveness:

For your action

Being familiar with these risk factors helps to enable effective interventions and safety outcomes to be achieved and sustained. 

Consider how you can enable or improve inclusiveness at your place.
Read the suggestions below.
Create an action plan and track your progress and achievements

Policies alone are not enough. People and culture matter:
- train your staff (kaimahi) in disability awareness and respectful communication
- address unconscious bias (i.e. unconscious assumptions or attitudes that affect how people treat disabled people)
- remove processes that might exclude people
- create an environment where disabled people feel safe to speak up.
Inclusiveness must be developed as part of your organisation’s competencies (i.e. developed into your staff’s knowledge, attitudes, skills, practices).
Help make inclusiveness visible in behaviours and the culture of your organisation, not just written in policy and procedures.
Recognise different types of disability, including physical, sensory, intellectual, neurodiverse, and mental-health related.

Recognise cultural identity, including Māori perspectives and tāngata whaikaha:
- Ensure services are both disabilityinclusive and culturally safe for Māori, including:
  - whānau involvement in decisions
  - respect for tikanga and Māori perspectives on wellbeing
  - partnering with Māori organisations.
- Follow the principles of Te Tiriti o Waitangi: partnership, participation and protection.
Listening to and working alongside tāngata whaikaha Māori and their whānau helps ensure services are safe, respectful, and effective.
Make sure disabled people are involved in co-design.
- This means, they’re involved in shaping how services are designed and delivered
- You’re actively listening to and actioning their insights, ideas and experiences.
Accessibility and inclusion require ongoing attention. The goal is to achieve equitable outcomes, not minimum compliance. That means disabled people should be able to access and benefit from services to the same extent as everyone else.
To help you achieve this, providers should:
- listen to your customers’ experiences and seek feedback regularly
- set measurable improvement goals (for example, time-framed objectives for providing or improving accessible communication or digital content)
- track the participation of and outcomes for disabled people, at your place – and assess these against the outcomes achieved for non-disabled people
- enable and ensure equitable outcomes for tāngata whaikaha Māori
- review and action the complaints and barriers that people report
- report progress openly and use the information to improve your services.